Terms of Service

Terms of Service

Terms of Service (TOS)

By using or accessing PRIME WEB HOSTING services, customer agrees to the terms and conditions of this policy.

User agrees to use the service in manner consistent with any and all applicable laws. In the event that this account is not used in accordance with all Applicable Laws including, but not limited to Local, State or Federal, PRIME WEB HOSTING reserves the right to cooperate with all or any law enforcement agencies.

Neither PRIME WEB HOSTING nor its service providers are responsible for any damages arising from User’s use of PRIME WEB HOSTING. Also if arises by User’s inability to use PRIME WEB HOSTING service.


User hereby agrees that any material submitted for publication on PRIME WEB HOSTING through user’s account(s) are copyrighted and lawful. Your material shall not violate or infringe any copyright, trademark, patent, statutory, common law or proprietary rights of others. Your material must not contain anything obscene or libelous. User’s may not host any hardcore adult content or porn websites on our shared servers. Software intended to facilitate any such violations or infringements may not be stored on PRIME WEB HOSTING.

The following violations of “netiquette” are grounds for immediate suspension of service pending investigation by PRIME WEB HOSTING. It will result in termination of the account(s) the investigation determines to have originated or transmitted these types of traffic.

Suspension, Cancellation and Termination

Posting a single article or substantially similar articles to 20+ number of newsgroups or continued posting of articles which are off-topic (e.g. according to the newsgroup charter or if provokes complaints from the regular readers of the newsgroup).

Sending unsolicited mass e-mailings which provoke complaints from the recipients.

Engaging in either of the above from a provider other than PRIME WEB HOSTING and using an account on PRIME WEB HOSTING as a mail drop for responses, or advertising a web site hosted at PRIME WEB HOSTING.

Continued harassment of other individuals after being asked to stop by those individuals and/or by PRIME WEB HOSTING.

Impersonating another user or otherwise falsifying one’s user name in email, Usenet postings, on IRC, or with any other Internet service. (This does not preclude the use of nicknames in IRC or the use of anonymous remailer services.)

PRIME WEB HOSTING prohibits IRC and associated programs, including psybnc, “bots”, etc., scripts commonly used for abuse, attacks, or flooding threatening, harassing, or obscene content and any proxies which do not require authentication, including open mail proxies, unprotected anonymous web surfing proxies.

Users whose accounts are terminated for any of the above, are also responsible for the cost of cleanup and respond to complaints incurred by PRIME WEB HOSTING.

The User agrees to not use excessive amounts of resources. Any violations may result in us taking corrective action in order maintain server stability by killing any processes, disabling and/or suspending your account.

Excessive Usage of Resources

User may not use more than 100% CPU out of 1 CPU Core and the usage is limited to 1 CPU core, 1GB memory, 1024/Kbps IO
– Read & write operations, no more than 100 NPROC
– Processes or no more than 20 Entry Process.
Cron jobs must not execute more than once every 30 minutes unless if specified by the script provider and will be niced to 15 or greater. Each user account may not send more than 100 emails per hour.

If it is determined that a customer’s account is overusing the system resources, we may temporarily suspend the account to prevent the server from experiencing any issues. If determined that the account is not suitable for the shared or reseller server environment, a notice will be sent to the customer providing them alternative solutions or such as a Premium Hosting Plan with high resources, VPS or a Dedicated Server. PRIME WEB HOSTING will be the sole arbiter as to what constitutes a violation of this provision and PRIME WEB HOSTING reserves the right to make adjustments to these limits at our sole discretion.

All unmetered dedicated servers and virtual private servers are installed on hundred mbps shared bandwidth ports, unless service is sold as a specified port size or specified/requested as a capped port. PRIME WEB HOSTING reserves the right to monitor network usage. If a service significantly exceeds average usage we throttle the available speed to conserve network resources. This will generally not include short spikes in usage, but will include, but not be limited to, sustained transfers of significantly larger than average amounts of bandwidth. If at any time any client’s data transfer rate affects other PRIME WEB HOSTING clientele, PRIME WEB HOSTING reserves the right to throttle the service causing such a problem.

Backups and Data

PRIME WEB HOSTING performs daily backups on all of our servers to ensure critical files are never lost. Our daily backups are created for accounts that are under 20 GB and 150,000 Inodes. These limits apply to each cPanel user individually. Furthermore, PRIME WEB HOSTING does not guarantee this feature to any of the clients, and therefore strongly advise the client to regularly perform a backup of their own data, hosted with us.
In the unfortunate event that the client has lost their data hosted with PRIME WEB HOSTING, will use reasonable endeavors to restore the client’s data; however PRIME WEB HOSTING will not be responsible for lost data, time, income or any other resource due to faulty backups or non-existent back-ups or any data loss due to faulty hardware. We highly encourage our customers to have their own separate backups if your website or data is critical to your business or livelihood as no backup method is failsafe therefore we make no warranties.

Unacceptable Use

The use of more than 50,000 inodes on any user account may result in automatic warning on cPanel > Stats > inodes. There will be no service interruption but if no action is taken to reduce the inodes, service interruption may take place once a user reach 150,000 Inodes. Accounts found to be exceeding the 150,000 inode limit will automatically show resource exceeded message and may be suspended if no action is taken to reduce the inode count.

If a resellers inode usage is in between 5 to 10 million inodes we may request the reseller to upgrade to a dedicated server or provide adequate time to resolve the inode usage, if no action is taken by the reseller, account may be suspended. 

Every file (a web page, image file, email, etc) on your account uses up 1 inode. Accounts that constantly create and delete large numbers of files, have hundreds of thousands of files or resellers with millions of files that cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes seems to be due to users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past our inode limit. To disable your default mailbox, login to cPanel and choose “Mail”, then “Default Address”, “Set Default Address”, and then type in: :fail: No such user here.

Prohibited Services

User MUST NOT use our hosting services to offer any of the following kinds of FREE services but are not limited to; Free Web hosting services, Free email services, Free blogging services, Free home pages, Free image hosting, Free trial accounts.

If you violate this prohibition on free services, we may suspend your account immediately, with or without notice, as we in our sole discretion deem necessary to address the situation.

File hosting and file storage of any type is strictly prohibited on any and all reseller, shared and hosting servers. You MAY NOT use your hosting with PRIME WEB HOSTING as a download or file storage repository. Our services are strictly offered for website hosting only. This does NOT mean that you can not have downloads on your site. This means you can not operate a site that specializes in downloads like Download.com or similar and you may not use your account as a storage repository for MP3, games, video, photos, images, audio or music files or as a backup storage facility.

Abusive Conduct

Abuse of PRIME WEB HOSTING Staff or Support Personnel: At PRIME WEB HOSTING, we take pride in providing excellent service to all customers. We treat our customers with the highest level of respect and courtesy. In return, we expect the same respect from clients. If our staff experiences consistent abusive content or rude behaviour from any client, the account of such client may be suspended. In the event that we terminate service for abusive conduct, customers will be given five (5) days’ notice. We will issue a refund only for the unused portion of pre-paid service. Abusive conduct includes, but is not limited to, the following behaviors:

Repeatedly addressing members of our staff in a demeaning or rude manner. Using profanity in any oral or written communications with our staff, by any medium of communication, including but not limited to email, instant messages, chat, text messaging, fax, postal mail, telephone, voip, or in-person communication. Yelling or shouting at our staff. Deliberately using all capital (uppercase) letters in any written communication to our staff; Insulting our staff because of their personal characteristics, or on the basis of their race, ethnicity, national origin, sex, sexual orientation, religion, or housing or economic status; or Deliberately providing false information to our staff for the purpose of harassing them or wasting their time.


User agrees to pay PRIME WEB HOSTING all charges relating to the use of User’s account(s) according to rates and prices stated on said sales order at the time of commencement.

The User is responsible for charges at the time the service is used and PRIME WEB HOSTING may apply the amount due to User’s credit card at any time.

PRIME WEB HOSTING reserves the right to suspend access to service for User’s account(s) upon an indication of credit problems including delinquent payments or rejection of any credit card charges.

If Customer chooses to pay for services by credit card, Customer grants PRIME WEB HOSTING the right to charge payments to that card on each due date. Customer further agrees not to challenge or dispute any charge representing hosting payments.


All web hosting payments are due in full on the monthly anniversary date. Failure to remit payment for services on the monthly anniversary date is a violation of the TOS. If payment not made for five (5) consecutive days, including the anniversary date, it will result in suspension of customer services. The failure to remit payment for services within seven (7) consecutive days, including the anniversary date, may result in termination of access to the service network and all services shall be reclaimed. All customer data remaining after fourteen (14) days of non-payment will be destroyed for security and privacy reasons.

All Dedicated Server and Virtual Private Server payments are due in full on the monthly anniversary date. If full payment has not been received within three (3) consecutive days, including the anniversary date, suspension of public access to customer services may be incurred. Failure to remit payment for services within five (5) consecutive days, including the anniversary date, shall result in termination of access to the service network and all services shall be reclaimed.

Payment Reminders

Our credit card processor will remit payment for all recurring orders, for services on the monthly anniversary date. It is clients responsibility to make sure the sufficient funds are available on their credit card payment account. It is the customer’s sole responsibility to make sure that dues are paid on time and the email address on file is working and allowed to receive reminders PRIME WEB HOSTING.

Once a payment reminder dispatched from PRIME WEB HOSTING. it is considered as a valid payment reminder. PRIME WEB HOSTING does not take any responsibility for non deliverable email addresses or email sent by PRIME WEB HOSTING. not reaching the client destinations, including but not limited to spam filters or network issues. For the first day after payment should have been made; you will receive a payment reminder notice that states you must update your credit card and pay your invoice. The third day and the fifth day, second and third payment reminders will be sent us. From the seventh day customer services may be suspended temporarily for non-payment.

Public Feedback

We have a zero tolerance policy for posting negative feedback on any public locations about our company and/or our employees before submitting a ticket to our “Support” Department to discuss your issue, this will result in immediate account termination without any refund.

Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client that we want to deal with. We have the utmost respect for all of our clients, and are more than fair with them. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event you are not satisfied, all that we ask is to discuss your issue with us first.

Furthermore, all of our policies that pertain to keeping information given to us confidential including but not limited to our privacy policy, confidentiality agreement, non-disclosure agreement are nullified once you discuss your experience publicly. For example, if you make a negative post in public, then you are waiving your protection of privacy.


Without waiving any of its other rights under this Agreement, PRIME WEB HOSTING offers to its Customers a 30-day money-back guarantee on fees for web hosting services (only). If for any reason you cancel your account within thirty (30) days starting from the day PRIME WEB HOSTING dispatch your welcome email including your account information or the day you place the order with us, whichever comes first. PRIME WEB HOSTING will refund your money with no questions asked; provided, however, that you have never previously obtained a refund under the 30-Day Guarantee. 

If you have ever previously obtained a refund under the 30-Day Guarantee, your account will be canceled, but no money will be refunded to you.

Changes to your service, including, but not limited to, adding new services, removing services, or changing the type of hosting plan you have do NOT make you eligible for an additional 30-Day Guarantee. The 30-Day Guarantee applies to your first order of Web hosting services from PRIME WEB HOSTING and does not apply to any changes to your service at any time.

Our refund policy does not apply to any additional items or services other than web hosting.


Customers may voluntarily cancel their account at any time, for any or no reason. Cancellation request shall be made from your members area at: clients.primehost.com.au > Services > My Services > Product/Service > View Details > Management Actions > Request Cancellation. 

PRIME WEB HOSTING requires a five (5) day cancellation notice prior to the anniversary billing date for discontinuance or downgrades of month to month services.

Failure to supply the requisite five (5) days will result in a full billable monthly cycle prior to cancellation. All due amounts must be settled in full before we cancel the customer account. Customer understands and agrees that we do not provide pro-rated or any other kinds of refunds on cancellations. All fees Customer has paid is non-refundable, unless stated otherwise under our any 30 day money back guarantee.

Cancellations requests are not accepted by email, postal mail, by phone or via the help desk. If a customer cancelled a recurring order by contacting any 3rd parties, we will consider it as an account cancellation request. In such cases, PRIME WEB HOSTING reserves the right to terminate the customer account with immediate effect without any prior notice.


PRIME WEB HOSTING may modify these terms and conditions upon notice published online via PRIME WEB HOSTING. User’s use of PRIME WEB HOSTING services after such notice shall constitute user’s acceptance of the modifications to this Agreement.

This agreement, User account, contract, and billing will automatically renew unless cancelled in writing prior to the renewal date.

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